Shipping & Returns


Shipping Information

 

Shipping is via USPS Priority Mail and First Class International Mail and price varies by weight. Ground shipping is also available. Shippings charges are sometimes miscalculated. In this case, shipping overages will be reimbursed after shipment.

*Expedited shipping is available at an additional cost. 

-Ready to ship orders will be mailed 2-5 business days after payment is received.

-Made to order items will ship out 2-3 weeks after payment is received.

-Custom orders will ship out 3-6 weeks after payment is received unless we have discussed a different amount of time due to needing supplies for the order, etc.

All International orders may be subject to a customs fee and it is the responsibility of the buyer to know their country's fees and to pay for them. I do not include custom's charges in my pricing because there is no way for me to know what your country will charge you. it varies from country to country and item to item. 

 

Returns & Exchanges

I want my customers to be completely happy with their purchase. If you are not entirely satisfied, please notify me within 48 hours of delivery. For a full refund, you must contact me about the issue within the 48 hour period of delivery and the item must be returned to me within 14 business days from the time your package is delivered. The item must be sent back in its original packaging condition with tags. If all above steps are followed a refund will be issued via your payment method within 2-3 business days after I have received the item. Shipping will not be refunded and there will be a 15% restocking fee. 

Exchanges and returns for store credit must be made within 14 business days of delivery. 

No refunds on crystals. 

Custom orders and made to order items are final sale.

I do not refund items for wrong sizes, buyer's remorse or customs fees you choose not to pay for.

To cancel an order, you must email me at crystal@unicornslovesugar.com within 24 hours of placing the order.

If you have received a damaged item, you have 48 hours to take a photo of the item and contact me. For an exchange or replacement item, please send the item back in original packaging within 14 business days of delivery. Once the damaged item has been received you will receive a replacement item. Please send all returns & exchanges to:

Unicorns Love Sugar Moonbeams
4906 S Dixie Hwy, Suite A
West Palm Beach, FL 33405

Each package must be insured for the appropriate amount of the item being returned and securely packaged.